
Smarter. Faster. Human.
Enhancing Human Intelligence in Customer Support
In a world where billions of dollars are being spent to make AI Smarter, we are focusing on using it as a tool to enhance our OWN abilities.
Customer Support is rapidly being transformed in this age of AI. From chatbots that answer customer queries to Sentiment Analysis to Suggesting solutions based on past data, we are constantly improving with AI.
We now need our Support agents to solve complex issues and focus on more difficult problems. Unfortunately, with an over-dependence on AI to generate solutions, there is a decline in how accurately and quickly Support Engineers solve problems.
At Support LAB, we are developing solutions to make BETTER Support Engineers.
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